Privacy Policy

Hello, welcome to the KuukaPrivacy Policy. At Kuuka, we are committed to keeping your personal information safe and secure, and handling it in accordance with our legal obligations. This Privacy Policy sets out in detail the purposes for which we process your personal information, what rights you have in relation to that information, who we share it with and everything else we think is important for you to be aware of.

Please make sure you check it carefully and if you don’t agree with it, then (although we hate to turn you away) you shouldn’t use our Digital Products or services. This is because by accessing our Digital Products or services, you confirm that you accept the way in which we process your personal information. This Privacy Policy forms part of our Terms [insert hyperlink to Terms], and capitalised words and phrases in it have the same meaning as those in our Terms.

If you have any concerns, please feel free to contact us at Contact@kuuka.co.uk

About Kuuka

KuukaTechnologies Limited, trading as Kuuka(referred to as Kuuka, we, ourorus) is a limited company incorporated in England and Wales, with registered company number 10563598 and registered at 14 Raymond Close, Sydenham, London, SE26 6DW. We are the data controller for the purposes of the personal information processed in accordance with thisPrivacy Policy.

This Privacy Policy applies to the personal information we collect about you through our Digital Products, by telephone, by post, through our social media platforms, from third parties and when you otherwise communicate with us.

This Privacy Policy may change from time to time and, if it does, the up-to-date version will always be available on our Website. We will also tell you about any important changes to our Privacy Policy.

This section informs you of what information we collect about you and why.

Personal information means any information about an individual from which that individual can be identified. The following shows information we process about you, and the purpose for which we process that information.There may be more than one reason for which we collect such information and we have only listed the main reasons. If you would like further information, please contact us via Contact@kuuka.co.uk

We have also included the legal basis on which we rely on to legitimately process your personal information, see section 3 for more information.

Information The main reasons we collect it Legal basis for processing
Information you provide to us
Name We want to be able to personally identify and communicate with you, and for our Users to be able to do the same with each other. Additionally in the case of our communications with you, this enables us to personalise our emails, SMS messages and other forms of communication with you. Performance of a contract with you.
Email address Phone number These are unique identifiers for sign-up and allow us to personally communicate with you (e.g. sendingmarketing communications, service updates and User satisfaction surveys). Each one is always stored privately against your profile, so that only you and us can see it. This information may be shared between Users who are each a party to a particular transaction within the Digital Products if it is necessary for the performance of the transaction. Performance of a contract with you.
City and country of residence Address and postal code We use this information to easily enable you to arrange home-pick-ups and deliveries, customise your experience, provide time and cost estimates, and to ensure your browser and app settings are appropriately localised. We also collect this information for billing purposes, in particular as a security measure when collecting payments. Your address or postal code is generally kept private, although this information may be shared between Users who are each a party to a particular transaction within the Digital Products if it is necessary for the performance of the transaction and each party’s security. Performance of a contract with you.
City and country of residence Address and postal code We use this information to easily enable you to arrange home-pick-ups and deliveries, customise your experience, provide time and cost estimates, and to ensure your browser and app settings are appropriately localised. We also collect this information for billing purposes, in particular as a security measure when collecting payments. Your address or postal code is generally kept private, although this information may be shared between Users who are each a party to a particular transaction within the Digital Products if it is necessary for the performance of the transaction and each party’s security. Performance of a contract with you.
Nationality We collect your nationality to populate your User profile, and to understand the nationalities of our Users.We keep this information private. Necessary for our legitimate interests (to study how Users use our services, to develop them and grow our business).
Date of birth We collect this to confirm that you are old enough to access our Digital Products and consent to the processing of your personal information. We keep this information private. Performance of a contract with you.
Gender We collect your gender to populate your User profile and to understand the gender split of our Users. This is optional and you do not need to tell us if you don’t wish to. Necessary for our legitimate interests (to study how Users use our services, to develop them and grow our business).
Username A username enables you to be uniquely identified within our Digital Products with other Users, for example on your User profile and when posting comments and reviews. Performance of a contract.
Your preferences for receiving communication and notifications We store your preferences so we know exactly how to communicate with you (e.g. for marketing or sending service communications), and in some cases, how not to communicate with you. Consent; and Necessary for our legitimate interests (to ensure that we are not at risk of breaching data protection laws by communicating with you where you have asked us not to).
Formal identification, driving licence, right to work in UK documentation, relevant insurance policies, and bank account details (Drivers only) We request certified copies of certain forms of identification, proof of right to work and live in the United Kingdom and all relevant insurance policies to keep compliance and security records for our business and to comply with our legal duties owed to our Users. We also keep a record of where submission and approval of the certified copies have been (or deemed to be)successful, unsuccessful, valid or invalid (or have become invalid) against a Driver’s details in our systems.We do this to safeguard our Users and ensure that Kuuka is acting in accordance with its legal duties. Necessary for our legitimate interests (to comply with legal obligationsand to prevent us facilitating fraud or any other relevant crimes); and Performance of a contract.
Vehicle information (Drivers only) We request detailed information about the vehicle(s) a Driver intends to use in connection with any services the Driver intends to provide via the Digital Products. Such vehicle information may include (but is not limited to): Vehicle registration number, registered address, make/model of vehicle, proof of ownership/right to possess, proof that the vehicle is taxed and MOT/service history. Necessary for our legitimate interests (to comply with legal requirements/duties and to prevent us facilitating fraud or any other relevant crimes); and Performance of a contract
Customer request information When a Customer makes a request for a Driver, we collect the information required to make a request, such as pick-up address, storage requirements and any other information we request or otherwise volunteered by the Customer. Performance of a contract
Any other information obtained through On-Boarding Checks We take all reasonable steps to ensure that our Users are suitable for use of our Digital Products. Necessary for our legitimate interests (in the interests of the security of our Users); and Performance of a contract
Information we collect automatically
Unique identifier Customer number When a User signs up, we may generate this as a mechanism to identify a User across our technical systems, and to link that User with their product preferences, billing records, service interaction analytics and customer service history. Necessary for our legitimate interests (to study how Users use our services, to develop them and grow our business).
Your interactions with our service When you interact with our Digital Products, for example when you browse services or take any steps in requesting a service, we record and track this information, so that we can analyse how our Users are using our service and use that information to create improvements. In particular, we keep a record of whether each User has paid/been paid, the dates/times of their requested service, completed purchases and other requested services. Necessary for our legitimate interests (to define types of Users for our services, to keep the Digital Products updated and relevant, to study how Users use our services, to develop our business and inform our marketing/user experience strategy).
Payments information (e.g. records of transactions, payment tokens) We record payment and transaction data to keep financial and security records for our business and to comply with our legal obligations to retain financial and transaction information. Specifically, when a User purchases/provides services with a credit card, a token is generated and stored against that User’s details in our systems. We also keep a record of where payments have been successful or have failed against a User’s details in our systems. Necessary for our legitimate interests (to recover debts due to us, to pay refunds owed to you and to prevent us facilitating fraud); and Performance of a contract.
IP address This enables us to uniquely identify you as a User and to distinguish you from other Users. In turn, it enables us to deliver you a more personalised service (e.g. more relevant digital content and advertisements and measure or understand the effectiveness of the advertising we serve to you). Necessary for our legitimate interests (to define types of customers for our Digital Products, to keep our Digital Products updated and relevant, to develop our business and to inform our marketing/user experience strategy).
Records of competitions, rewards and prizes Whenever we hold competitions and/or give away rewards or prizes, we keep an internal record of how they have been distributed. We collect data around competitions, how Users interact with them, and we use that data to improve the way we hold competitions and give away rewards or prizes in future. Necessary for our legitimate interests (to study how Users use or wish to use our services, to develop them, to grow our business and to inform our marketing/user experience strategy).
Information we collect from other sources
Social media information As part of the sign-up process, we import some of the information you have disclosed to your social media pages, such as Facebook (if you choose to connect to Kuuka via a social network). Equally, certain parts of our service enable you to share our content or information by email, text (SMS) message or other social applications. Necessary for our legitimate interests (to study how Users use or wish to use our services, to develop them, to grow our business and to inform our marketing/user experience strategy).

In respect of all the above information, our overarching purpose is to enable us to generate atrusted, secure, engaged and well-servicednetwork of home removal/delivery Drivers and potential Customers. We want all of our Users’ information to be secure, but also visible to us so that we can provide them personalised customer service and a customised user experience. For any questions or queries, please feel free to get in touchvia Contact@kuuka.co.uk

We only ever use your information in line with applicable data protection laws - in particular, the EU General Data Protection Regulation (GDPR). In short, this means we only use it where we have a legal basis to do so. Under GDPR, these are the general legal bases for which we process your personal information, as detailed in the table above:

  • Consent - you have given usconsent to process your personal information for a specific purpose that we have told you about.
  • Performance of our contract - processing your personal information is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.
  • Legitimate interests - processing your personal information is necessary for our legitimate interests or those of a third party, provided those interests are not outweighed by your rights and interests (including where processing is required to comply with or enforce a legal obligation).

We may disclose your information for certain purposes and to third parties, as described below:

  • The Kuukastaff and group of companies: we may share your information with our staff (including employees, consultants, agents and advisors) and within the Kuukagroup of companiesas required for: providing you with access to our services according to our agreement, data storage and processing, providing customer support, making internal choices around business improvements, content development, and for the other purposes set out in this Privacy Policy.
  • Third Party Providers: We use certain tradepartners, companies, agents or contractors (Third Party Providers) to perform services on our behalf or to help deliver our services to you. We contract with Third Party Providers, for example to provide advertising, marketing, communications, infrastructure and IT services, to process credit card transactions or other payment methods, to personalise and enhance our services, to provide customer service, to collect debts, to analyseand action data (including data about our Users' interactions with our Digital Products), to run vehicle and identity checks, and to process and administer consumer surveys. In the course of providing such services, these Third-Party Providers may have access to your personal information. We do not authorise them to use or disclose your personal information except in connection with providing their services to us.
  • Promotions with our partners: We may offer joint promotions, schemes or incentiveswith our selected trade partners that, in order for you to participate, will require us to share your information with the relevant trade partner. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the relevant incentive. Please note that our trade partners are responsible for their own privacy and data protection methods and if applicable you should refer to their relevant privacy policy.
  • To protect legitimate interests: There are certain circumstances where Kuukaand our Third Party Providers may disclose and/or make use of your information where a disclosure would be necessary to: (a) satisfy any applicable law, regulation, legal process, or other legal or governmental request or requirement, (b) enforce applicable terms of use, including investigation of any actual or alleged breaches, (c) detect, prevent, or otherwise address illegal or suspected illegal activities (including payment fraud, driving without insurance etc), security or technical issues, or (d) protect against harm to the rights, property or safety of Kuuka, its users or the public, as required or permitted by law.
  • Transfers of our business: : In connection with any corporate reorganisation, restructuring, investment, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to comply with our requirements as set out in this Privacy Policy relating to your personal information.

This section is to explain how we will ensure that you only receive communications that you wish to receive.

We want to ensure that you are informed and aware of the best services and promotions that we can offer you. By consenting to receive additional communications (by mail, telephone, text/picture/video message or email) from us and any named third parties that feature at the point of obtaining consent in respect of such information, we will process your personal information in accordance with this Privacy Policy.

You can change your marketing preferences by accessing the settings within our Digital Products or contacting us. If you choose not to receive this information we will be unable to keep you informed of new services and promotions of ours, or the Kuukagroup of companies, that may interest you.

Whatever you choose, you'll still receive other important information, for example service updates, as described below.

As detailed in the table at section 2, we may send you communications such as those which relate to any service updates (e.g. service availability) or provide customer satisfaction surveys. We consider that we can lawfully send these communications to you as we have a legitimate interest to do so, namely to effectively provide you with the best service we can and to grow our business.

We keep your personal information for only as long as is necessary to provide you with our service and for our legitimate and necessary business purposes. Such purposes might include maintaining the high standards of service which we strive to uphold, making decisions on how progress our offering, complying with applicable legal obligations, and resolving any disputes which arise in the course of our business.

In accordance with this Privacy Policy, you have the right to request that we delete your personal information, except where we are legally permitted or required to maintain certain personal information. For example:

  • We are legally required to retain financial and transaction data for a minimum period of 7 years for tax, audit and accounting purposes. This includes keeping a record of the amount of each transaction, what it related to, and who we transacted with.
  • If there is an unresolved issue relating to your account, for example relating to outstanding credit or an unresolved dispute, then we will retain your personal information until the issue is resolved.
  • There may be other situations where we have legitimate business interests to retain personal information, such as to prevent fraud or protect security of our other Users.

Any Third-Party Providers that we engage will keep your personal information stored on their systems for as long as is necessary to provide the relevant services to you or us. If we end our relationship with any Third-Party Providers, we will endeavour to make sure that they securely delete or return your personal information to us.

We may retain personal information about you for statistical purposes. Where information is retained for statistical purposes it will always be anonymised, meaning that you will not be identifiable from that information.

We are committed to securing and protecting your personal information, and we make sure to implement appropriate technical and organisational measures to help protect the security of your personal information. We may implement various policies such asanonymisation, pseudonymisation, encryption, access, and retention policies to guard against unauthorised access and unnecessary retention of personal information in our systems.

The information that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (EEA). When we transfer and store your personal information outside of the EEA we will take steps to ensure that the information is transferred in accordance with this Privacy Policy andapplicable data protection laws. In particular, we will ensure that appropriate contractual, technical, and organisational measures are in place with any parties outside the EEA such as the Standard Contractual Clauses approved by the EU Commission.

Unfortunately, the transmission of your personal information via the internet is not completely secure and although we do our best to protect your personal information, we cannot guarantee the security of your information transmitted to us over the internet and you acknowledge that any transmission is at your own risk.

Our Digital Products may, from time to time, contain links to websites operated by third parties, which will usually be those of our commercial partners.This Privacy Policy only applies to the personal information that we collect from you and we cannot be responsible for personal information collected and stored by third parties. If you click on a link, please understand that the relevant third-party websites have their own terms and conditions and privacy policies, and we do not accept any responsibility for the content of those third-party websites or third-party terms and conditions or policies. Please check these policies before you submit any personal information to these websites.

You must be 18 years of age or older to use the Digital Products

We do not knowingly collect personal information from people under 18 years of age.If you are under that age limit, then please do not use Kuukaor provide any personal information to us.

If you are a parent or legal guardian of a child under the applicable age limit, and you become aware that your child has provided his/her personal information to us, please contact us at Contact@kuuka.co .ukIf we learn that we have collected personal information of a child under the age of 18, then we will take all reasonable steps to delete that information from our systems, and if required, delete the relevant member account.

Under the GDPR, as a user of our Digital Products, you are entitled to certain rights. There are circumstances in which your rights may not apply.You have the right to request that we:

  • provide you with a copy of the information we hold about you;
  • update any of your personal information if it is inaccurate or out of date;
  • delete the personal information we hold about you - if we are providing services to you and you ask us to delete personal information we hold about you then we may be unable to continue providing those services to you;
  • restrict the way in which we process your personal information;
  • stop processing your data if you have valid objections to such processing; and
  • transfer your personal information to a third party.

For more information on your rights and how to use them, or if you would like to make any of the requests set out above, please contact us via Contact@kuuka.co.uk .

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

As explained in the section on Communications[insert link to section 5], even if you consented to the processing of your personal information for marketing purposes (by ticking the relevant box or by requesting information about services), you have the right to ask us to stop processing your personal informationfor such purposes. You can exercise this right at any time by contacting us atContact@kuuka.co.ukor adjusting your privacy and notification settings within the Digital Products. Please note that we reserve the right to charge a fee for responding to requests where we reasonably determine that they are manifestly unfounded or onerous or being made in bad faith.

If you have any questions or concerns about how we handle your personal information, please contact by email to Contact@kuuka.co.uk .

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

Cookies

We may use cookies within our Digital Products which help us monitor use of them, and in turn improve it based on how our Users interact with it. You can choose to accept or turn off cookies within your browser settings.

General

You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this Privacy Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Privacy Policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Privacy Policy will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.